Usage Based Billing
Pay for What You Use
Every business is different. Some organizations send a high volume of text messages, process large amounts of customer communication, or manage extensive marketing campaigns, while others operate at a smaller scale.
Usage Based Billing provides a flexible pricing model that aligns costs with actual platform usage. Rather than paying fixed rates for resources that may go unused, businesses are charged based on the services and activity they utilize.
This approach helps organizations maintain greater control over expenses while ensuring they have access to the tools and capabilities needed to support growth.
Flexible Pricing
A Flexible Approach to Pricing
Business activity often fluctuates throughout the year.
Marketing campaigns, seasonal demand, customer growth, and operational changes can all influence platform usage. A flexible billing model allows businesses to scale usage up or down based on their current needs.
Usage Based Billing creates a direct connection between platform activity and costs, helping businesses pay in proportion to the resources they consume.
This flexibility makes it easier to manage expenses while supporting ongoing growth.
Any industry · Standard platform
Plans for any business
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Starter
For small businesses moving off spreadsheets into a real CRM.
- CRM & contact management
- Lead capture: forms & web chat
- Sales pipeline & opportunities
- Calendar booking
- Missed-call text back
- 2-way text & email
- Email marketing & basic workflows
- Basic reporting
Growth
For businesses actively generating leads that need stronger follow-up.
- Everything in Starter, plus
- Reputation & review management
- Surveys & document/contract sending
- Invoicing
- SMS & email templates
- Trigger links
- Blogs
- Affiliate manager
Pro
For scaling businesses that need marketing, funnels, and sites.
- Everything in Growth, plus
- Funnels & websites
- Campaigns
- Social planner
- Memberships & communities
- Certificates
- QR codes
Enterprise
For larger teams and multi-department operations with no caps.
- Everything in Pro, plus
- Unlimited user accounts
- Unlimited contacts
- Multi-department access
- High-volume lead management
- Scalable customer communication
Growth
Support Growing Businesses
As businesses expand, their operational needs often increase.
More customers may lead to:
- Additional communication activity
- Higher marketing volume
- Increased automation usage
- Greater customer engagement
Usage Based Billing allows organizations to grow without being constrained by rigid pricing structures.
Businesses can continue expanding their operations while maintaining access to the tools and services required to support increasing demand.
The platform grows alongside the business.
Transparency
Improve Cost Transparency
Understanding business expenses is important for effective financial planning.
Usage Based Billing provides visibility into how resources are being utilized and how those activities contribute to overall costs.
Rather than paying for bundled services that may not be fully used, businesses can better understand the relationship between platform activity and billing.
This transparency helps organizations make more informed decisions about resource allocation and operational planning.
Alignment
Align Costs With Business Activity
Different businesses use technology in different ways.
A company focused on communication may utilize messaging features heavily, while another may rely more on automation, lead management, or customer engagement tools.
Usage Based Billing helps align costs with actual business activity rather than applying a one-size-fits-all pricing model.
This allows organizations to invest in the resources they use most while maintaining flexibility as needs evolve.
Efficiency
Scale Resources Efficiently
Growth should not require businesses to constantly change plans or replace systems.
Usage Based Billing allows businesses to scale resource consumption naturally as operations expand.
Whether customer communication increases, lead generation efforts grow, or automation activity becomes more advanced, businesses can continue using the platform without unnecessary limitations.
This scalability helps organizations adapt to changing demands while maintaining operational efficiency.
Multi-Location
Support Multi-Location and Expanding Organizations
Businesses with multiple locations, growing teams, or expanding customer bases often experience changing resource requirements.
Usage Based Billing helps accommodate these fluctuations by providing a model that adjusts alongside operational growth.
As activity increases across locations or departments, businesses can continue utilizing platform capabilities without being restricted by static usage limits.
This flexibility supports long-term expansion and organizational development.
Resource Management
Encourage Efficient Resource Management
Visibility into usage encourages businesses to better understand how they utilize platform resources.
By monitoring activity and evaluating usage patterns, organizations can identify opportunities to improve efficiency and optimize operations.
This awareness helps businesses maximize the value of their investment while maintaining control over expenses.
Better visibility often leads to smarter decision-making and more effective resource management.
Simplicity
Eliminate Unnecessary Complexity
Traditional pricing structures can sometimes include features, resources, or limits that do not align with how a business actually operates.
Usage Based Billing simplifies this approach by focusing on actual activity.
Businesses gain access to the platform capabilities they need while maintaining a more direct relationship between usage and cost.
This creates a straightforward model that is easier to understand and manage.
Built to Grow
Create a Pricing Model That Grows With You
Technology should support growth, not create barriers to it.
Usage Based Billing provides the flexibility businesses need to adapt as activity levels change, customer bases expand, and operational requirements evolve.
By aligning costs with actual platform usage, businesses can maintain greater control over expenses while ensuring they have access to the resources necessary for success.
For organizations seeking flexibility, scalability, and transparency, Usage Based Billing offers a practical approach that grows alongside the business and supports long-term operational efficiency.
Pricing FAQs
Frequently asked questions about pricing
How do I choose the right plan?
The best plan depends on your business goals, team size, customer volume, and operational needs.
Some businesses need a simple system for managing leads and customer communication, while others require advanced automation, marketing tools, reporting, and workflow management.
Our plans are designed to support businesses at various stages of growth, making it easy to select a solution that aligns with your current needs while providing room to scale in the future.
Can I upgrade my plan later?
Yes.
As your business grows and your needs evolve, you can move to a higher plan that provides additional features, capabilities, or resources.
Many businesses start with a plan that fits their current requirements and expand as their operations become more sophisticated.
This flexibility allows your platform to grow alongside your business.
Are there any long-term contracts?
Plan availability and billing options may vary.
We believe businesses should have the flexibility to choose solutions that fit their operational and financial preferences.
Specific contract details, billing terms, and commitment options can be reviewed during the onboarding or consultation process.
What is included with my subscription?
Each plan includes a collection of tools designed to help businesses manage customer relationships, communication, lead generation, automation, marketing, and operational workflows.
Available features may vary by plan level.
Detailed plan comparisons provide a clear overview of included capabilities so businesses can easily evaluate which option best fits their needs.
Can I add users to my account?
Yes.
Many businesses require multiple team members to access the platform.
Available user access and account management options may vary depending on the selected plan.
Additional users can often be added as business needs grow and teams expand.
This helps support collaboration across departments and locations.
How do I get started?
Getting started is simple.
You can schedule a demo, explore available plans, review pricing options, and determine which solution best aligns with your business goals.
Whether you’re looking to improve customer communication, automate workflows, manage leads, or centralize operations, Client Harbor provides the tools needed to create a more organized and scalable business.
Our team can help guide you through the process and recommend the best solution based on your specific needs.